Technology Support Services

Great Lakes Learning Academy’s technology support staff members have an expansive knowledge of computer technology and our learning management system. They will help you to troubleshoot any problems you are having with our LMS. The support team members also have remote diagnostic tools that allow them to “see” a student’s computer and correct problems from afar.

Great Lakes Learning Academy provides extensive technical support for students and parents via toll-free phone service and email. During regular business hours (8 a.m. to 5 p.m. EST (Michigan) – Monday through Friday), calls and emails are routed directly to the technical support staff on duty. After hours and on weekends, requests for help are recorded and responded to the next business day.

Contact the support team by phone at 888-318-6240
Email the support team: [email protected]

Online Resources

Great Lakes Learning Academy provides numerous online resources for parents, students, and staff. The extensive Online Help system is searchable and easy to use. It contains a wide array of how-to topics about:

  • Using features of our LMS
  • Troubleshooting problems with your computer
  • Using the software on your computer
  • And much, much more!

Great Lakes Learning Academy also provides detailed training online that is interactive and engaging. It covers topics such as:

  • Helping your child be successful in a virtual school
  • Staying organized
  • Curriculum differences across grade levels
  • Using our LMS